For ages 21+

bdg's commitment to responsible gaming

Entertainment is best enjoyed when it stays within limits. bdg believes every member should play at their own pace and within boundaries they choose — never under pressure, always with awareness.

Safe Environment Limit-Setting Tools 24/7 Support
21+

Adults only

To open an account at bdg and take part in any casino or betting activity, a member must be at least 21 years old.

Why responsible gaming matters

Sports betting and casino games are a form of entertainment — not a reliable source of income and not a way out of financial difficulty. bdg wants every member to keep this in mind while playing. When someone plays beyond a set budget or repeatedly tries to recover losses, entertainment turns into a problem.

Under bdg's terms and conditions, every member has certain basic responsibilities — the most important being to stay aware of their financial limits and only use money that, if lost, would not affect their day-to-day life. Betting with borrowed money or savings set aside for the future should never happen.

More detailed questions and answers on responsible gaming are available in our FAQ section. If you ever feel that gaming is getting out of your control, do not wait — get support through bdg's 24/7 live chat or email.

To take part in any casino or sports betting activity at bdg, a member must be at least 21 years old. This platform is strictly prohibited for minors.

Limit-setting tools

bdg puts members in direct control of their own gaming. Contact us via 24/7 live chat or email to use any of the options below.

Deposit limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be raised before the designated period ends.

Deposit Limit

Session time limit

Decide in advance how long you will play in one session. The session will end automatically when the time is up.

Time Limit

Account self-exclusion

Temporarily close your account for a set period — you can choose any duration from one week to six months.

Self-Exclusion

Permanent closure

If you decide you need to stop gaming entirely, you can request a permanent account closure — this cannot be reversed.

Permanent Closure

Activity review

View your gaming history and records of deposits and withdrawals. It is a straightforward way to understand your own patterns.

Account Review

Direct support

Speak directly with the bdg support team for any help with setting limits or taking an account break.

Live Chat / Email

Apply for self-exclusion

Fill in the form below and send it to our support team. Your account will be placed on a break as soon as the request is received.

Warning signs of problem gambling

If you notice any of the following signs in yourself or someone close to you, seek support right away.

Repeatedly trying to recover losses

Continually placing bets to make up for losses only makes the situation worse.

Spending beyond your means

A tendency to bet with money meant for daily expenses, rent, or food.

Hiding it from family or friends

Feeling the need to conceal the amount you play or the consequences of it.

Emotional restlessness

Feeling uncomfortable, anxious, or irritable when unable to play.

Playing longer than intended

Playing for hours on end and being unable to stop even when you want to.

Social withdrawal

Pulling away from family, friends, or work to focus solely on gaming.

Where to find support

Asking for help is not weakness — it takes courage. Support is available through any of the following.

bdg live chat

The bdg support team is available via live chat seven days a week, around the clock. Support is provided in both Bengali and English.

Email support

Contact us by email for anything related to setting limits, self-exclusion, or any other matter. Visit the about us page for bdg's contact email address.

Family and close ones

Your family and trusted friends are the closest source of support. Talk to them openly — they can help.

Professional counselling

Seek help from a mental health professional or counsellor. Addiction is a treatable condition — proper guidance can lead to real improvement.

Peer support groups

Share your experience with others who have faced the same challenges. Local or online support groups play a meaningful role in recovery.

Core principles of safe gaming

bdg always encourages its members to follow these simple principles.

  • Play for entertainment only, not as a source of income
  • Set a budget beforehand and stick to it
  • Take breaks and respect time limits
  • Accept losses when they happen — do not try to chase them
  • Do not play when drinking or under emotional stress
  • Do not use money set aside for family or daily expenses
  • Never bet with borrowed money or loans
  • Keep your account away from children and minors
  • If something feels wrong, contact bdg support right away
  • Seek professional counselling if you need it

Responsible gaming Q&A

Here are the questions members ask most about responsible gaming.

To create an account at bdg and take part in any casino or sports betting activity, a member must be at least 21 years old. This platform is strictly off-limits for minors, and bdg enforces this policy through proper verification.

Yes. When a self-exclusion is active, new betting or gameplay is blocked, but the ability to withdraw funds from your account remains intact. Contact bdg support via 24/7 live chat or email for help with withdrawals.

No. Under the responsible gaming policy, once a deposit limit is lowered it cannot be raised until the required waiting period has passed. This rule protects against impulsive overspending. If you request an increase, the bdg support team will review it and take the necessary action.

Speak to them directly and with empathy. Share your concerns without making accusations. Suggest seeking help from a professional counsellor if needed. If they have an account at bdg, help them get in touch with the support team via 24/7 live chat or email.

No. If someone tries to open a new account with the same details while a self-exclusion is active, bdg will close that account. This policy exists to keep responsible gaming conditions in effect. Read bdg's terms and conditions for more details.

Yes. bdg stores its members' personal information with the highest level of confidentiality. Any discussion relating to responsible gaming or self-exclusion is kept entirely private. Visit the privacy policy page for more details.